Support Engineer

Do 10000 PLN brutto (UoP)

Warszawa, Częściowo zdalnie

Full-time

• Firma:

  Catalogic Software

• Wielkość firmy:

  30

• Zespół:

  4-8

Wymagania

• Regular

  • Bash

• Junior

  • Python
  • PowerShell

Minimalna liczba lat doświadczenia w IT: 3

Opis pracy

As a Technical Support Engineer, you are a good communicator and a trusted technical resource. You have worked with demanding customers, and you demonstrate good skills in prioritization. You love learning new technologies and getting your hands dirty to solve challenging technical problems. You are naturally driven to become the expert in the space.

Responsibilities
* Providing technical solutions and responding to technical requests from customers through our different channels: mail, chat, web conference, and support portal
* Managing and resolving support issues with a high degree of technical complexity
* Developing tools that will help in diagnosing, resolving or triaging hard-to-get-at problems as efficiently and promptly as possible
* Documenting knowledge in the form of incident notes, technical articles, and contributions to knowledge base or forums within specific areas of expertise
* Timely follow-up on customer commitments, effectively prioritizing process / product refinements; relaying lessons learned and feedback internally to our other client-facing and technical teams

Specyfikacja pracy

• Open space

  

• Elastyczne godziny pracy

  

• Podróże służbowe

  

• Biuro czynne

  8-18

Metodyka pracy

• system wersjonowania

  

• ewidencja błędów

  

• automatyczny build aplikacji

  

• usuwanie błędów przed nowym kodem

  

• statyczna analiza kodów

  

• zespół testerów

  

• QA Manager/Engineer

  

• agile

  

• standardy kodowania

  

• baza wiedzy

  

Narzędzia pracy

• laptop

  

• Linux

  

• Windows

  

• smartfon

  

• dodatkowy monitor

  

• swoboda w doborze narzędzi