Product Support Software Engineer

Undisclosed salary

Warszawa, Częściowo zdalnie

Regular / Senior

Full-time

• Firma:

  Demant Business Services Sp. z o.o.

• Wielkość firmy:

  Brak informacji

• Zespół:

  Brak informacji

Wymagania

• Regular

  • Android SDK

• Junior

  • Test automation

Minimalna liczba lat doświadczenia w IT: 3

Opis pracy

Step into the role of a Product Support Software Engineer at Demant and be a pivotal force in our Product Quality organization. Join our inMarket Product Support team, dedicated to managing post-launch operations, driving resolution of market defects, facilitating design updates, driving product enhancements, and overseeing the entire product life cycle. Our prime responsibility lies in maintaining seamless compatibility between Demant hearing instrument systems and software with Apple and Android devices and operating systems.

As a Product Support Software Engineer, your core objective is to ensure a consistent high standard of quality and unwavering customer satisfaction well beyond a product's market introduction. Join us in our commitment to delivering excellence and enhancing the user experience across global markets.

• full-time work agreement, with a permanent contract after 3 months;
• flexible working hours;
• possibilities to improve English by daily usage (courses offered);
• relocation package if needed;
• great opportunities for usage of newest technology;
• discounts on hearing aids after one year of employment (for employees and family members);
• possibility of remote work;
• various discounts (catering, cultural and art, discounts for cinema tickets, Netflix, books or e-books etc.); 
• social benefits (sport's cards, medical health care and so much more);
• Scandinavian culture – we are informal (we don’t use titles: Sir, Mr, Mrs, Miss…) and care about equality, independence, open dialog and work-life balance;
• work with fantastic manager: Grzegorz Kanas | LinkedIn;
• simple recruitment process: 1 recruitment step and decision (if you want to know more specifics, please contact directly with recruiter: ktyb@demant.com).

• Maintaining ownership of resolution of market issues, including debugging, troubleshooting, and reproducing defects.
• Driving defects root cause analysis based on information gathered from clients.
• Serving as an expert on functionalities of supported applications towards clients and higher-level support entities.
• Partnering with other internal resources to establish short and long-term solutions for client issues.
• Cooperating with other Quality teams and R&D.
• Managing personal queue of open tech support issues task to ensure fast resolution.
• Using internal research, client conference calls and collaboration with associates to resolve issues in timely manner.
• Performing exploratory testing in cooperation with Product Quality team.
• Establishing proactively new initiatives that expands the explorative testing opportunities in collaboration with Product Quality team.

• strong technical background in software development, testing, or support;
• customer support exposure and experience in exploratory testing, preferably in software domain; 
• basic automated software testing experience;
• hands-on experience with mobile operating systems (Android, iOS);
• proficiency in the Microsoft Office suite along with the ability to troubleshoot current Windows operating systems;
• good English skills enabling everyday verbal and written communication;
• excellent analytical and problem-solving skills;
• customer-centric approach with a keen interest in staying updated with the latest technologies;
• familiarity with audiology, validated medical software/devices projects, and fitting software/Hearing Instruments is a plus, but not mandatory.