Job offers

Service Manager (with Salesforce)

100% Remote

Regular / Senior

Full-time

Minimum experience in IT: 5

For one of our clients, we are looking for a Service Manager (in Salesforce).

Tech Stack: Salesforce, ITIL.

Model of cooperation: 100% Remote.

Methodology of work: Scrum.

Salary: 150 PLN/h.

Availability: monthly periods of notice are acceptable.

Your responsibilities:

Manage support services and daily engagements including utilization, SLAs, demand, forecasting and other business metrics,
Coordinate SLA creations (through interaction with the Client team),
Oversee and guide all activities of the service team (2 and 3 line of support),
Ensure team follows best practices and maintain service level agreements,
Leading teams through incident, problem and change management, as well as root cause analysis,
Continual improvement of problem & incident management processes,
Monitor and manage Client complaints till resolution,
Support of the sales process,
Manage customer relationships and right communication channels.

Our requiremensts:

Minimum 3 years of experience as a Delivery Manager or Service Manager,
Proven track record in IT Support projects in an international environment, and Salesforce technology
Ability to see tasks through to the end and meet tight deadlines, taking responsibility for their completion and maintaining quality throughout,
Good grasp of both the development (e.g. requirements definition, testing) and IT support (e.g. monitoring, continuous delivery) processes,
Confident with working in a fast-paced environment,
Knowledge of ITIL framework,
Ability to speak and write English fluently (minimum C1).

Are you interested? Don't hesitate, join us!

english C1

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