Service Desk Support

6000 - 8000 PLN brutto (CoE)

Warszawa, Part time remote

Regular / Senior

Full-time

• Company:

  Hays Poland

• Size:

  450 +

• Team:

  20 osób

Wymagania

• Junior

  • Microsoft Active Directory
  • Microsoft Exchange Server
  • Microsoft SharePoint Server
  • Microsoft Windows Server
  • Microsoft Azure
  • Microsoft Office

Minimum experience in IT: 1

Job description

Your tasks:

Provides a single point of contact for Service Desk customers. The Technical Customer Support - Tier I provides dependable and exceptional customer services. This position will be managing incoming incidents and Service Requests that may consist of installing software, performance tuning computers and networks, providing advice to users on how to best use an application, and working on issues for those customers.

• Receive and respond to incoming calls, chats, and/or emails regarding PC and/or hardware problems.
• Open and manage cases according to defined severities and case priorities.
• Evaluate, prioritize and respond to service requests with a resolution.
• Maintain professional customer service to clients.
• Providing Tier I level support for product and services in scope, including but not limited to:
• Operating system functionality
• Software installation and troubleshooting
• VoIP configuration and support
• E-mail configuration and support
• Mobile Device Management
• Disaster Recovery
• Malware/virus detection and removal
• Workstation and peripheral diagnostics and support
• Single user network access and troubleshooting
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation software/hardware, networked peripheral devices, and networking software/hardware products
• Escalate customer issues that cannot be resolved or are out of scope of Tier 1 agents through the proper channels.
• Clearly document support issues and all steps performed in the ticketing system

What we expect:

• Basic troubleshooting of all currently supported Microsoft Operating Systems.
• Proficient with the Microsoft Office Suite of products (2010/2013/2016/Office365, SharePoint, Outlook).
• Knowledge of hardware including: desktops, laptops, printers, and mobile devices.
• Familiarity with networked environments; i.e. Active Directory, File and Printer Sharing, etc.
• Basic knowledge of Windows, 2010 networking fundamentals including VPN, routing, TCP/IP, DNS and DHCP.
• Basic navigation of common mobile device platforms (iOS, Android, etc).
• Familiarity with common off the shelf applications (Microsoft Office, Adobe, etc.) and basic troubleshooting knowledge for those applications.

What we offer:

• Extended Luxmed private medical care package
• Multisport card for the Employee
• Group Life Insurance
• Opportunity to work in an international, multi-cultural environment
• Ambitious role in a global company
• Cooperation with an experienced team and an excellent working environment
• The package of trainings
• Contract of employment, full time, 8 hours shifts between 13:00-1:00

Hays Poland sp. z o.o. is an employment agency registered in the register kept by the Marshal of the Mazowieckie Voivodeship under number 361.

Working tools

• mobile computer

  

• Windows

  

• smartphone